Delivery & Returns

Delivery Information

Fast, Reliable Delivery Across Australia

At BetterCareMarket, we’re committed to getting your order to you quickly and securely. We deliver Australia-wide. Our suppliers use trusted courier and postal services. All prices listed on our website include GST, and shipping costs are clearly displayed at checkout.

Dispatch & Delivery Times

The products you purchase are delivered by our supplier using a number of local freight operators.
Our suppliers will try to dispatch your products within 2-3 business days.

Shipping times are estimated at between 5 - 7 business days for any areas within Australia.

Western Australia Metro & Regional and Northern Territories may take longer than 7 days.

BetterCareMarket will make every effort to adhere to an agreed time for delivery given by our supplier, however it does not accept responsibility for any loss or damage resulting from any delay however caused.

Express Delivery Options

If you need your order sooner, many products are eligible for Express Post or priority courier services at an additional cost.

Express orders are prioritised for dispatch and generally arrive within 1–3 business days in most metro areas.

Please check the product page or contact our Customer Care team to confirm availability.

Regional & Remote Delivery

We proudly deliver to rural, regional, and remote areas across Australia. While most orders are sent at our standard rates, bulky or heavy items may incur an additional freight fee.  We’ll contact you before dispatch.

Order Tracking & Support

Track Your Order

Once your order has been dispatched, you’ll receive an email with your tracking number so you can follow its journey to your door in real time.

Need Help With Delivery?

If you have any questions about your delivery, our friendly Customer Care team is here to help you. You can reach us via phone or email during business hours.

Returns & Exchanges

We want you to be confident when shopping with BetterCareMarket. If you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of delivery so we can arrange a replacement, exchange, or refund.

Change of Mind Returns

For hygiene and safety reasons, certain items—such as medical, mobility, and personal care products—cannot be returned if they have been opened or used, unless they are faulty. If the product is eligible for a change-of-mind return, it must be:

  • Unused and in its original packaging
  • Returned within 14 days of receipt
  • Accompanied by proof of purchase

Please note: postage costs for change-of-mind returns are the responsibility of the customer.

How to Return an Item

1. Contact our Customer Care team to request a return authorisation.

2. Package the item securely, including all accessories and original packaging.

3. Send your return to:

BetterCareMarket

PO Box 1234

Sydney NSW 2000

Australia

We recommend using a trackable shipping method to ensure safe delivery. Once your return is received and inspected, we’ll process your refund or replacement as quickly as possible.