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Bettercaremarket supports the elderly, and applies 5% discount for all senior card holders. Please register and add your senior card number. The discount will automatically display in the Cart and the Checkout.

Senior Card

Delivery Policy

DELIVERY & SHIPPING CONDITIONS

We deliver to your door!

Bettercaremarket is committed to a high standard of service. We aim for short delivery turnarounds wherever possible.

 

Delivery

All our products on the Bettercaremarket website are delivered to Australian addresses only.  Shipping charges are shown at checkout.

Our goal is to process all orders within 1 business day to our suppliers. They will then process the order and dispatch the parcel(s) to your delivery address.

All orders are subject to availability and shipment could be delayed. In such an event, we will inform you of the estimated shipping date.

If shipping charges are greater than the fees estimated at order placement, we will contact you for approval on additional shipping charges.

 

Bettercaremarket intends to present you with clear delivery expectations by providing tracking for every item ordered. As we use different specialist suppliers for our products, items can be shipped separately. That may result in multiple tracking numbers per order.

 

 

Delivery process

 

Our suppliers dispatch the orders from their warehouse within 1-5 business days of you placing your order on the Bettercaremarket website.

Each supplier has its own courier(s) for delivery. The time it takes for you to receive your parcel depends on how far away your delivery address is from our supplier’s warehouse. 

You will receive an email with a tracking number to follow your delivery on the courier’s website. The tracking information will show you where you parcel is on its journey.

For bulky or complex items, the order will arrive boxed and may require assembly. This assembly is not included in the purchase.

We will contact you to manage special delivery requirements.

 

 

Shipping charges

 

Shipping charges are shown at checkout and are based on standard shipping.

Standard shipping refers to the service that sends out products on business days (Monday – Friday) and provides the customer with tracking information. The shipping costs are based on weight, dimensions, item type and destination.

 

 

 

Delivery periods are non-binding

 

We can't control the delivery times of the couriers. Major unforeseeable operational disruptions, delays in delivery by our suppliers, as well as operational interruptions resulted from a shortage of materials, strikes, lockouts, traffic disruptions, and cases of 'force majeure' at our company or our suppliers, shall cause the delivery deadline to be postponed by the duration of the hindrance.

 

In such event, we will notify you. 

 

 

P.O. Boxes

 

Delivery to P.O. boxes can only be executed by Australia Post and Star Track. As our suppliers work with a range of couriers, we can’t always ship to P.O. Boxes. In that case, we will contact you to require a delivery address.

For special requests, contact us on 1300 172 151.

 

 

Incorrect delivery address and returned goods

 

If an incorrect delivery address is provided or a package is returned to us as 'undeliverable', an extra freight charge will apply to send the item out again. This charge will depend on the location and size of the delivery.

We will provide you with a quote and invoice for payment. Any applicable freight charges must be paid before items are shipped.

 

 

Returning Damaged or Faulty Products

 

1. If you received faulty or damaged goods, please call us immediately on 1300 172 151

2. Provide us with your order confirmation or invoice showing the item was purchased from Bettercaremarket.

3. Describe accurately the problem you have encountered and provide evidence (e.g., a photo) to support your claim

4. State whether you are requesting a replacement, repair, refund or credit

5. When an item is returned, it is the customer’s responsibility to return the item in its original packaging and ensure the product is packaged securely to prevent any damage during the return process.

6. Failure to return the product in its original packaging may affect the ultimate resolution Bettercaremarket can offer, which may include repairs, replacement items at our discretion.

 

Incontinence supplies with opened bags in the carton, can’t be returned.

Returns can be subjected to a restocking fee from our suppliers

 

 

Frequently Asked Questions

 

Who will deliver my order?

 

We work with many specialist suppliers. Each supplier works with its own courier. We will provide you a tracking code from the couriers they have chosen.

 

 

 

When will my order be dispatched?

 

We aim to dispatch your item as quickly as possible. If you order before 2.00pm, Monday to Friday (except public holidays), we will send your order through to our supplier the same day. If you place your order after 2.00pm, your order will be processed by our supplier the next working day. 

 

If you place an order over the weekend, your order will be processed on the next working day. They will make sure to send your order as soon as possible. Approximately 80% of our orders are dispatched within this timescale.

 

Our suppliers do not dispatch on Saturdays, Sundays or public holidays. Your item may however be delivered on a Saturday with a courier.

Please note that due to a high demand for some products, orders may take slightly longer to reach you.

 

 

Can I get my order faster?

 

We provide standard shipping with a tracking code for all our products. Please contact our customer care team on 1300 172 151 (Mon- Fri during business hours) to find out our urgent delivery options on individual products. 

 

 

My order has not arrived

 

The period stated within which you will receive your order is approximate. Couriers and Australia Post can take between 1 to 9 days, depending on your location.

Our suppliers will send the goods to the delivery address given by you in your order and stated in our Order Confirmation. Please note that orders of multiple items may arrive separately, from different suppliers.

 

If you have any further questions, don’t hesitate to call 1300 172 151