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Delivery Policy

DELIVERY & SHIPPING CONDITIONS

 

WE DELIVER TO YOUR DOOR

Bettercaremarket is committed to a high standard of service, so we aim for short delivery turnarounds wherever possible.

In collaboration with our suppliers, we aim to dispatch orders received during standard business hours on the same day as they are received (subject to availability).

Delivery

  • We provide standard shipping for most of our non-bulky products. Standard shipping refers to the service that ships products on business days (Monday – Friday) that provides the customer with full tracking so that the sender.
  • Most of our products will come from different suppliers who are located across New South Wales, Victoria, WA and Queensland. We will provide our customers with a shipping confirmation email to the email address you provided with the order, including tracking information. This tracking information is provided by the carrier used by our supplier. The carrier’s tracking information may not always be accurate. Our customer support team will be available to assist in verifying the customers’ delivery location.  
  • We may require a signature on delivery (anyone can sign). In the event a signature is required, we cannot ship to PO Boxes and we will require a delivery address where someone will be available to receive goods (such as a work address). If no one is home to receive your item, you will be left a card with an 'authority to leave' option.
  • Delivery periods specified shall always be non-binding.
  • Major unforeseeable operational disruptions, delays in delivery or non-delivery by our suppliers, as well as operational interruptions owing to a shortage of materials, strikes, lockouts, traffic disruptions, and cases of 'force majeure' at our company or our suppliers shall cause the delivery deadline to be postponed by the duration of the hindrance. In such a case, we shall notify the customer. 
  • We cannot deliver to PO Boxes, Parcel Lockers and Locked Bags.
  • There may be unforeseen circumstances where we are unable to meet our delivery promise.
  • On some rare occasions your ordered items may be on back order. This means our suppliers don't have enough stock to fulfill your order. These back-order items will then be delivered to you at a later date when they are back in stock.
  • If required, you can provide express shipping for additional costs.

 

Delivery costs

  • We reserve the right to change our shipping costs to remote areas.

 

Incorrect delivery address/returned goods

If an incorrect delivery address is provided or a package is returned to us as 'undeliverable', an extra freight charge will apply to send the item out again. This charge will be dependent on the location and size of the delivery. We will provide you with a quote and invoice for payment. Any applicable freight charges must be paid before items are shipped.

 

Returning Damaged or Faulty Products

  1. If you received faulty or damaged goods, call us immediately on 1300 172 151
  2. Provide us with a copy of your order confirmation or invoice that the item was purchased from us
  3. Describe accurately the problem you have encountered and provide evidence (e.g. a photograph) to support your claim
  4. State whether you are requesting a replacement, repair, refund or credit
  5. When an item is returned, it is the customer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to return the product in its original packaging may affect the ultimate resolution Bettercaremarket can offer, which may include repairs, replacement items or store credit at our discretion