RETURN & REFUND POLICY AND PRODUCT WARRANTY
bettercaremarket is committed to customer satisfaction and this commitment is reflected in our Returns Policy.
The bettercaremarket Return Policy applies to all purchases made online at www.bettercaremarket.com.au or over the telephone with a customer service representative.
The bettercaremarket Return Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations. Some of the goods advertised on our website come with a manufacturer's warranty. You should contact the manufacturer directly for details relating to the available manufacturer's warranty (if any); you can always contact bettercaremarket customer service team to assist you further.
Damaged or Faulty Products:
In the case that the product you have bought shows signs of damage, is faulty or is not able to be used for its intended purpose, please call us on 1300 172 151 within 5 business days of receiving their product so we can assess and proceed to provide you with instructions for how to return the product.
Your right to have your purchase repaired, replaced or a refund of purchase price
You are entitled to have your purchase repaired, replaced or a refund for the item you purchased from bettercaremarket if the item is:
If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.
bettercaremarket reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
When you do NOT have the right to return a product to bettercaremarket
bettercaremarket is not legally obliged to give refunds of the purchase price or exchange them, simply because you:
Finally due to hygiene/health reasons, bettercaremarket's return & refund policy does NOT apply under any circumstances to purchases of the following items:
(a) Toilet Seat Raisers
(b) Bed Side Commodes
(c) Shower Stools/Chairs
(d) Shower Commodes
(e) Hip Savers
Customer Guarantees and the Australian Consumer Law
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However, the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, bettercaremarket cannot provide a refund, exchange or repair, whether usage fault is identified by bettercaremarket, the manufacturer or their service agent.
bettercaremarket will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.