Privacy Policy

PRIVACY POLICY

Bettercaremarket is a website operated by BETTERCARE4U PTY LTD (ABN 96 631 530 893) of Level 2, 63 Christie St, St Leonards NSW 2065 ("Bettercaremarket", "we", "us" and "our").

Welcome to Bettercaremarket!

IF YOU CONTINUE TO BROWSE AND USE THIS WEBSITE, YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS OF USE, WHICH TOGETHER WITH OUR PRIVACY POLICY GOVERN OUR RELATIONSHIP WITH YOU IN RELATION TO THIS WEBSITE. IF YOU DISAGREE WITH ANY PART OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE OUR WEBSITE.

This Privacy Policy is intended to set out:

• How Bettercaremarket uses and protects any information that you provide when using this website.

• The security measures Bettercaremarket has in place to protect your information.

• How Bettercaremarket’s product liability operates and protects your interests.

Bettercaremarket may change this Privacy Policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. By continuing to use this website, you accept and consent to the practices described in this Privacy Policy.

PRIVACY

Bettercaremarket is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

What do we collect?

We may collect the following information:

• Name and title

• Contact information, including address, email address, mobile, and shipping details

• Demographic information such as postcode, preferences, and interests

• Other information from customer surveys, emailing, purchase history, and/or offers

• Website usage information, including IP address

Bettercaremarket collects and uses a record of your visit, logging information such as IP address, visit date and time, pages accessed, documents downloaded, referring website, and browser type. This information is analyzed periodically to determine site usage statistics. No attempt will be made to identify users or their browsing activities unless required by law.

How do we use the information we gather?

We use collected information to:

• Process orders and arrange delivery

• Maintain internal records

• Improve our products and services

• Send promotional emails about new products, special offers, or other relevant information

• Occasionally contact you for market research purposes

• Customize Bettercaremarket according to your interests

• Contact you via email, phone, or mail

• Bettercaremarket's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Controlling your personal information

You may restrict the collection or use of your personal information by:

• Checking the opt-out box on forms to decline direct marketing

• Changing your preferences at any time by contacting us at customercare@bettercaremarket.com.au

• Requesting correction of any incorrect information

• Opting out of promotional emails and third-party communications

Bettercaremarket will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

SECURITY

Protecting your information is our top priority. We take all reasonable steps to secure any information we hold about you through:

• Firewalls, encryption, passwords, and anti-virus software

• Secure payment gateways (Bettercaremarket does not store credit card information)

• Employee and contractor confidentiality obligations

While we take security measures seriously, we cannot guarantee complete protection against risks associated with transmitting information over the internet. Customers accept this risk when transacting online.

COOKIES

A cookie is a small file stored on your computer that allows us to analyze web traffic and tailor website operations to your preferences. We use traffic log cookies for statistical analysis to improve user experience. Cookies do not give us access to your computer or personal data beyond what you choose to share.

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your settings to decline them, though this may limit website functionality.

LINKS TO OTHER WEBSITES

Our website may contain links to external websites. Once you leave our site, we are not responsible for the protection and privacy of any information you provide on those sites. Please review their privacy policies separately.

CONSUMER GUARANTEES AND LIABILITIES

Our goods come with guarantees that cannot be excluded under Australian consumer law. Customers are entitled to repairs, replacements, or refunds for major failures. Compensation may be provided for foreseeable losses or damages.

Bettercaremarket is not liable for product defects caused by:

• Incorrect installation, operation, or maintenance

• Accidents, misuse, fire, liquid spills, electrical issues, or natural disasters

• Unauthorized modifications or repairs

• Transportation or handling issues post-delivery

• Use of incompatible accessories or exposure to corrosive conditions

Proof of purchase is required for warranty claims. Customers must comply with troubleshooting and repair processes outlined by Bettercaremarket.

SMS MARKETING

By opting into Bettercaremarket's SMS marketing, you agree to receive text messages regarding promotions, offers, and order updates. Standard message and data rates may apply.

How to Opt-Out:

• You can unsubscribe at any time by replying "STOP" to any message.

• For further assistance, contact us at customercare@bettercaremarket.com.au.

We respect your privacy and will not share your mobile number with third parties for marketing purposes without your consent.

WARRANTY DISCLAIMER

Bettercaremarket disclaims all warranties, express or implied, to the extent permitted by law. We do not guarantee uninterrupted website access or error-free operation. Product availability and specifications are subject to change without notice.

For more information about privacy protection in Australia, visit the Australian Federal Privacy Commissioner’s website.

For any privacy concerns, contact: Bettercaremarket Customer Care
Email: customercare@bettercaremarket.com.au
Address: Level 2, 63 Christie St, St Leonards NSW 2065

Last Updated: 26.02.2025