BetterCareMarket is proud to be a Registered NDIS Provider - through BettercareNDIS -helping NDIS participants, carers, families and healthcare professionals across Australia access practical support products online.
We understand that every person’s disability, lifestyle and goals are different. You may need support with mobility, personal care, bathroom safety, continence management, post-surgical recovery or completing everyday household tasks more independently.
Our goal at BetterCareMarket, is to help you find the right products that support your independence, confidence and wellbeing – on your terms.
What Does It Mean to Be a Registered NDIS Provider?
Not all suppliers are the same. A Registered NDIS Provider has been assessed and approved by the NDIS Quality and Safeguards Commission. This means we meet specific quality and safety standards set by the Australian Government.
Choosing a registered provider matters because:
- Agency-managed and plan-managed participants are required to purchase from registered providers for most supports.
- Registered providers are accountable - we are subject to audits, complaints processes and ongoing compliance obligations that protect your rights as a NDIS participant.
- Your funding is protected - registered providers can submit claims directly to the NDIA and issue proper invoices to plan managers, so you are never left out of pocket.
BetterCareMarket has been a registered NDIS provider since 2020, giving us years of experience working alongside NDIS participants, support coordinators, plan managers and occupational therapists across Australia.
What NDIS Funding Can You Use at BetterCareMarket?
BetterCareMarket products can be purchased using two NDIS budget categories:
1. Consumables (under the Core Supports Budget)
The NDIS Consumables support category covers everyday items that are used regularly and need to be replaced over time. These products help you manage day-to-day tasks related to your disability. Examples include:
Incontinence supplies such as pull-up pants, adult diapers, kids nappies, mattress protectors, pads, and specific skin care products for continence care.
Gloves, wipes and personal care consumables used in daily support routines
Because NDIS Consumables are part of your Core Supports budget, they are the most flexible NDIS funding line. You can generally purchase them without needing prior approval from the NDIA, provided they are reasonable and necessary and directly related to your disability.
2. Low-Cost Assistive Technology
Assistive technology (AT) that costs under $1,500 per item is classified as low-cost AT and can typically be purchased without requiring a formal AT assessment or NDIA pre-approval. This makes accessing helpful equipment faster and simpler.
At BetterCareMarket, our low-cost AT range includes:
- Walking aids: walking frames, rollators, walking sticks and crutches
- Bathroom and shower aids: shower chairs, bath seats, grab rails, bathroom commodes and raised toilet seats
- Braces and supports: knee braces, ankle supports, wrist splints and back supports
- Independent living aids: reaching tools, jar openers, dressing aids, key turners and other daily living equipment
- Kitchen aids: adaptive utensils, food workstations, one-handed cutting boards and ergonomic tools
If an item costs $1,500 or more, it may require a quote, an occupational therapist recommendation or NDIA approval before purchase. Our team can help guide you through this process.
NDIS Choice and Control - What It Means for You
The National Disability Insurance Scheme is built on the principle of choice and control. This means that as a NDIS participant, you have the right to:
- Choose the products and providers that best suit your goals and preferences
- Decide how, when and where you receive your supports
- Change providers if your needs or circumstances change
At BetterCareMarket, we take this principle seriously. Rather than offering a narrow catalogue, we provide a broad range of products across multiple categories so you can find what genuinely works for you — not just what is convenient for us to supply.
Every product listing includes practical information about who the product is designed for, how it is used and what it may help with. This helps you make an informed decision without needing to rely solely on a healthcare professional's recommendation (though we always encourage you to consult with your OT, physiotherapist or support coordinator when appropriate).
How BetterCareMarket Supports All NDIS Management Types
One of the most common frustrations NDIS participants face is navigating different payment processes across different management types. BetterCareMarket has built our automated checkout process to accommodate all three:
Plan-Managed Participants
If a plan manager handles your NDIS funding, BetterCareMarket can issue invoices directly to your plan manager - so you do not need to pay upfront. Simply provide your plan manager's details at checkout and we will take care of the rest.
Agency-Managed (NDIA-Managed) Participants
If the NDIA manages your funds directly, BetterCareMarket as a registered provider can work with agency-managed plans. You need to endorse BettercareNDIS with the NDIS and we will arrange that payments are made.
Self-Managed Participants
If you manage your own NDIS funding, you pay for products and then claim reimbursement from the NDIA through the myplace portal. BetterCareMarket provides a tax invoice that includes all the information you need to submit a successful claim.
Supporting Carers, Families and Healthcare Professionals
Carers, family members and healthcare professionals are often the people who identify what a participant needs most. They observe daily challenges, provide hands-on support and advocate for better outcomes — and the right equipment can make their role significantly safer and more sustainable.
For Carers and Families
Manual handling and personal care can place significant physical strain on carers. The right equipment can reduce injury risk, improve efficiency and allow carers to provide support more comfortably over the long term.
For example:
- A shower chair or commode reduces the need for a carer to support a person's full weight during bathing
- Grab rails and toilet frames allow a person to transfer more independently, reducing the physical demand on the carer
- Incontinence supplies that fit well and are appropriate for the level of incontinence reduce leaks, skin breakdown and the frequency of changes required
For Healthcare Professionals
Occupational therapists, physiotherapists, nurses, community support workers and support coordinators regularly recommend or source equipment on behalf of their clients.
BetterCareMarket makes this easier by:
- Providing a clear product range that aligns with NDIS funding categories
- Offering invoicing options that work for plan managers and plan-managed participants
- Stocking products from Australian suppliers that meet Australian safety standards and are appropriate for disability-related use
- Offering BettercarePro
What is BettercarePro?
BettercarePro is a professional support service from BetterCareMarket. It is purpose built for the professionals and organisations who manage product needs across multiple clients. We offer a more structured, efficient approach to product sourcing than a standard NDIS provider.
Anyone working in disability support knows the pain points regarding purchasing products for their clients.
- Invoicing and administration: Plan Managers and support coordinators in particular deal with high volumes of invoices. BettercarePro is built to accommodate NDIS invoicing requirements for all plan types, reducing the admistrative burden on your organisation.
- Order tracking: When you are managing NDIS products across a large caseload, knowing where an order is - and being able to provide that information quickly to a client or carer - is important. BetterCarePro offers centralised order tracking so you can stay on top of all purchases in one place.
- Sourcing products: Finding the right product across multisuppliers takes research time that most professionals do not have. BetterCarePro centralises access to a wide product range, including items not listed on the public BetterCareMarket website, so you spend less time searching and more time supporting.
Just sign up and create a BettercarePro Business Account on our BetterCareMarket website and add your clients. We offer a specialised BettercarePro App to easily view, manage & track your orders.
Get started with BettercarePro
If you are a support coordinator, therapist, plan manager, or any other professional working in disability care, BetterCarePro is worth exploring. Visit BetterCareMarket and look for BetterCarePro to find out more, register your professional account or speak with our team about how we can support your specific sourcing needs.
The value BettercarePro offers is in the time saved, the professional support provided and the access to a broader product range – no fees, no lock-in contracts and no barriers.
Your next step
Choosing the right support product can improve everyday life for NDIS participants in simple but important ways.
As a Registered NDIS Provider, BetterCareMarket is here to help you access practical products that support independence at home, at work and in the community.
Explore our range online and find products that make your daily life easier.
Read more on NDIS in our blogs: Buy Medical Supplies Online and Buy Incontinence Aids using NDIS.
About BetterCareMarket
BetterCareMarket is your leading supplier of healthcare essentials and your #1 destination for quality incontinence supplies, mobility equipment, independent living aids for seniors, disability aids, rehab and therapy products and medical supplies.
We help NDIS-participants, aged care facilities, Support at home package providers, occupational therapists and allied health providers find the best solutions to solve their need.
